Your Privacy Matters
to 227bet

1 Introduction

227bet ("we", "us", "our") is committed to protecting the privacy and personal data of every player who uses the 227bet platform at https://227bet.club. This Privacy Policy describes the categories of personal data we collect, the purposes for which that data is processed, the parties with whom it may be shared, and the rights that players hold with respect to their own information.

This Privacy Policy applies to all users of the 227bet website, mobile-optimised platform, and any related services offered under the 227bet brand. By registering an account or continuing to use the 227bet platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.

2 Data Controller

For the purposes of this Privacy Policy, 227bet acts as the data controller in respect of the personal data collected from players using the platform. As data controller, 227bet determines the purposes and means by which personal data is processed.

All privacy-related queries, data subject access requests, and objections to data processing should be directed to the 227bet support team using the contact details set out in Section 15 of this Policy. 227bet aims to acknowledge all privacy-related requests within 5 working days and to provide a substantive response within 30 calendar days.

3 Personal Data We Collect

227bet collects personal data across several categories, depending on how you interact with the platform. The table below summarises the main data types collected and the context in which they arise:

227bet does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where a player voluntarily discloses such information in the context of a responsible gaming self-assessment or support request.

4 How We Collect Your Data

227bet collects personal data through the following channels:

• Direct interactions: Data you provide when registering an account, completing KYC, making a deposit or withdrawal, contacting support, or updating your profile settings.
• Automated technologies: Technical and usage data collected automatically when you access the 227bet platform, including through cookies, log files, and similar tracking technologies. See Section 8 for details on cookie use.
• Third-party service providers: Identity verification data returned by KYC and AML screening partners, and transaction data from payment processors including bKash, Nagad, Rocket, Upay, and supported bank partners.
• Fraud prevention and security services: Device fingerprinting and risk scoring data from third-party fraud detection services used to protect the platform and its players.

5 Purpose & Legal Basis for Processing

227bet processes personal data only where there is a lawful basis to do so. The following table summarises the primary purposes for which personal data is processed and the corresponding legal basis:

Where processing is based on your consent — for example, for marketing communications — you have the right to withdraw that consent at any time by updating your account preferences or contacting the support team. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

6 Sharing Your Personal Data

227bet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Personal data may be disclosed to the following categories of recipients, strictly on a need-to-know basis:

• KYC and identity verification providers: To verify your identity and age in compliance with our eligibility and anti-fraud obligations.
• Payment processors: Including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank, to facilitate deposits and withdrawals from your 227bet account.
• Fraud prevention and AML services: To screen transactions and account activity against known fraud patterns and sanctions lists.
• IT infrastructure and hosting providers: Who provide the servers, databases, and cloud infrastructure on which the 227bet platform operates, subject to strict confidentiality and data security obligations.
• Customer support tools: Including live chat software providers who process support conversations on 227bet's behalf.
• Legal and regulatory authorities: Where disclosure is required by law, court order, or the lawful request of a competent authority, including in connection with AML obligations.
• Professional advisers: Including lawyers and auditors, where necessary and subject to confidentiality obligations.

7 International Data Transfers

The 227bet platform serves players primarily in Bangladesh. Some of our third-party service providers — including KYC verification partners, fraud prevention services, and IT infrastructure providers — may process personal data in countries outside Bangladesh. Where such transfers occur, 227bet ensures that appropriate contractual safeguards are in place to protect the personal data transferred, consistent with the standards of this Privacy Policy.

Players who have questions about the countries to which their data may be transferred, or who wish to request further information about the safeguards applied, may contact the 227bet support team at any time.

8 Cookies & Tracking Technologies

227bet uses cookies and similar technologies — including pixel tags and session storage — to operate and improve the platform. The following categories of cookies are used:

• Essential cookies: Required for core platform functionality, including maintaining your login session, managing your account preferences, and enabling secure transaction flows. These cookies cannot be disabled without significantly impairing the platform's usability.
• Analytics cookies: Used to collect aggregated, anonymised data about how players use the platform, including which pages are visited most frequently and where players encounter errors. This data helps 227bet improve the platform experience over time.
• Functional cookies: Used to remember your preferences, such as language settings and display options, so you do not need to re-enter them on subsequent visits.
• Marketing cookies: Used, where you have given consent, to deliver promotional content that is relevant to your betting and gaming interests on the 227bet platform.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the availability of some platform features. 227bet does not use cookies to collect personal data for sale to third parties.

9 Data Security

227bet takes the security of your personal data seriously and applies a range of technical and organisational security measures, including:

• SSL (Secure Socket Layer) encryption for all data transmitted between your device and the 227bet platform.
• Encrypted storage of passwords and sensitive account credentials — 227bet never stores passwords in plain text.
• Access controls that restrict internal access to personal data to authorised personnel only, on a need-to-know basis.
• Regular security reviews, vulnerability assessments, and penetration testing of the platform infrastructure.
• Incident response procedures to detect, report, and manage personal data breaches in a timely manner.

While 227bet takes all reasonable steps to protect your personal data, no internet transmission or electronic storage system is entirely secure. Players are responsible for maintaining the confidentiality of their own account credentials. If you suspect that your 227bet account has been accessed without your authorisation, please contact the support team immediately.

10 Data Retention

227bet retains personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. The general retention principles applied by 227bet are as follows:

• Account and identity data: Retained for the lifetime of the account and for a minimum of five (5) years following account closure, to comply with AML record-keeping requirements.
• Transaction and financial data: Retained for a minimum of five (5) years following the date of the transaction, in accordance with financial record-keeping obligations.
• Support and communications data: Retained for up to three (3) years following the resolution of the relevant support interaction, unless a longer period is required in connection with a dispute.
• Marketing data: Retained until you withdraw your consent to receive marketing communications, following which your contact details will be removed from active marketing lists (though a suppression record may be retained to honour your opt-out preference).
• Technical and usage data: Typically retained in anonymised or aggregated form for analytics purposes after the active account period ends.

When personal data reaches the end of its applicable retention period, 227bet will securely delete or irreversibly anonymise it in accordance with its internal data management procedures.

11 Your Privacy Rights

Subject to applicable law, players have the following rights in relation to their personal data held by 227bet:

• Right of access: You may request a copy of the personal data 227bet holds about you, along with information about how it is being processed.
• Right to rectification: You may request that inaccurate or incomplete personal data be corrected or updated.
• Right to erasure: You may request that your personal data be deleted where it is no longer necessary for the purposes for which it was collected, subject to overriding legal obligations (e.g., AML record-keeping requirements).
• Right to restrict processing: You may request that 227bet restrict the processing of your personal data in certain circumstances, for example while the accuracy of the data is being contested.
• Right to data portability: Where processing is based on your consent or the performance of a contract, you may request that your personal data be provided to you in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing carried out on the basis of legitimate interests, including for direct marketing purposes. Where you object to marketing, 227bet will cease processing your data for that purpose immediately.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact the 227bet support team as set out in Section 15. 227bet will aim to respond to all data subject requests within 30 calendar days. In complex cases, this period may be extended by a further 30 days, in which case you will be notified of the extension and the reasons for it.

12 Children's Privacy

The 227bet platform is strictly intended for adults aged 18 and over. 227bet does not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.

Parents and guardians who are concerned about the possibility of a minor accessing the 227bet platform are encouraged to use parental control software to restrict access to gambling websites. If you believe a minor has opened a 227bet account, please contact the support team immediately so the matter can be investigated and resolved without delay.

13 Third-Party Links

The 227bet platform may, from time to time, contain references to third-party content, game providers, or payment service partners. While 227bet selects its third-party partners carefully, this Privacy Policy applies solely to data collected and processed by 227bet in connection with the operation of the 227bet platform. 227bet is not responsible for the privacy practices of third-party services, and players are encouraged to review the relevant privacy policies of any third-party service they interact with independently of 227bet.

14 Updates to This Privacy Policy

227bet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, 227bet will notify registered players via email or through a prominent notice on the platform, with the updated effective date clearly displayed at the top of this page.

Continued use of the 227bet platform following the effective date of an updated Privacy Policy constitutes acceptance of the revised terms. If you do not agree with a material change to this Policy, you are entitled to close your account before the change takes effect.

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data that 227bet holds about you, please contact the support team using the following details:

• Live Chat: Available 24/7 directly from within the 227bet platform — the fastest way to reach us.
• Email: [email protected] — responses within 24 hours.
• WhatsApp: +880 1700 000 000

Support is available in both English and Bengali, across all regions of Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. Our team operates on Bangladesh Standard Time (BST, UTC+6) and is available around the clock.